Foreword

Introduction 

1 Scope 

2 Terms and definitions

3 Quality management system requirements

3.1 Organization and responsibilities

3.2 Confidentiality of research

3.3 Documentation requirements

3.4 Competence and training

3.5 Subcontracting/outsourcing

3.6 Reviewing the effectiveness of the quality management system

4 Managing the executive elements of research

4.1 Responding to research requests

4.2 Project schedule

4.3 Assistance by and cooperation with clients

4.4 Questionnaires and discussion guides

4.5 Managing sampling and data processing

4.6 Monitoring the execution of research

4.7 Research documents, materials and products

4.8 Reporting of research results

4.9 Research records

5 Data collection

5.1 General

5.2 Management, recruitment and training of fieldworkers

5.3 Conducting data collection by fieldwork

5.4 Fieldworker validation (excluding qualitative research)

5.5 Qualitative data collection

5.6 Self-completion data collection

5.7 Data collection from secondary sources

5.8 Data collection records

6 Data management and processing

6.1 General

6.2 Electronic data entry

6.3 Hard copy data entry

6.4 Accuracy of databases not requiring data entry

6.5 Coding

6.6 Data editing

6.7 Data file management

6.8 Data analysis

6.9 Electronic data delivery

6.10 Back up, retention and security of data

7 Report on research projects

7.1 General

7.2 Quantitative research

7.3 Qualitative research

Bibliography