Foreword

Introduction

0.1 General

0.2 Relationship with ISO 9001 and ISO 9004

0.3 Relationship with ISO 10002 and ISO 10003

0.4 Statements regarding conformity

1 Scope
2 Normative references 3 Terms and definitions

4 Guiding principles

4.1 General

4.2 Commitment

4.3 Capacity

4.4 Visibility

4.5 Accessibility

4.6 Responsiveness

4.7 Accuracy

4.8 Accountability

4.9 Continual improvement

5 Code framework

5.1 Establishment

5.2 Integration

6 Planning, design and development

6.1 Determine code objectives

6.2 Gather and assess information

6.3 Obtain and assess input from relevant interested parties

6.4 Prepare code

6.5 Prepare performance indicators

6.6 Prepare code procedures

6.7 Prepare internal and external communication plan

6.8 Determine resources needed

7 Implementation

8 Maintenance and improvement

8.1 Collection of information

8.2 Evaluation of code performance

8.3 Satisfaction with the code

8.4 Review of the code and code framework

8.5 Continual improvement

Annex A (informative) Simplified examples of components of codes for different organizations

Annex B (informative) Inter-relationship of ISO 10001, ISO 10002 and ISO 10003

Annex C (informative) Guidance for small businesses

Annex D (normative) Guidance on accessibility

Annex E (normative) Guidance on input from interested parties

Annex F (informative) Code framework

Annex G (informative) Guidance on adopting a code provided by another organization

Annex H (normative) Guidance on preparing the code

Annex I (normative) Guidance on preparing communication plans

Bibliography