The Association for Services Management International 簡稱 AFSMI 是一個可以學習 Professional Services 的單位。( 本文由顏瑞田先生，資深媒體人 翻譯 ，曾加入AFSMI julius@seed.net.tw )

AFSMI Background

「全球服務經營協會」是一個國際領導組織，主要目的是協助專業服務機構和組織，提供給顧客更具價值的服務。成立超過30年的「全球服務經營協會」，在專業服務領域的研究、教育、評估、認證、以及舉辦大型研討會的貢獻，已經被國際上公認為最有經驗的權威機構。1975年設立的「全球服務經營協會」，數千位會員遍及全球各地，無論是專業服務、顧客諮詢、或現場服務(field service)，AFSMI已經設定完善的標準化規格、並且事先洞燭未來趨勢，將全球高科技相關服務產業的頂尖企業的優秀人才和公司，集合在一起。

The Association for Services Management International is the global leader in helping service professionals and service organizations deliver more value for their customers. AFSMI is internationally recognized for over 30 years of experience delivering research, education, assessment and certification programs as well as conferences and events all focused on the services industry. Founded in 1975, AFSMI has thousands of members worldwide. From professional service to customer support to field service, AFSMI defines the standards, plots the trends and brings together the best and brightest individuals and companies in the technology-related services industry.


AFSMI的會員，從全球排名2000大的企業，到中小企業、區域型企業、以及個人都有，會員企業跨越的領域非常廣泛，包括醫療科技、工業自動化、和運輸等，都各有專長，事實上，只要是運用科技作為提供客戶專業服務的地方，都可以發現AFSMI會員的蹤影，因此，我們把它定義為「專業服務產業」。AFSMI的知名會員包括菲利浦、西門子、和Agilent, Unisys and 3M等跨國公司。

Who Does AFSMI Serve?

AFSMI members range from major Global 2000 companies to smaller, regional players and individual service professionals. Member companies span many market segments such as medical technology, industrial automation, and transportation - anywhere technology services are a critical factor in delivering customer value – we call this the “S-business” industry. Member companies include industry leaders like Philips, Siemens, Agilent, Unisys and 3M.

S-business – Defined

「專業服務產業」(S-business)是AFSMI針對科技服務工業所自創與定義的一個專有名詞，因此，凡是提供顧客的服務與支援，涉及科技產品與解決方案的所有行為、組織、以及個人，就是「專業服務產業」的領域。

"S-business" (the services business) is the term coined by AFSMI to describe the technology services industry. S-business includes all of the activities, organizations, and individuals involved in providing customer services and support for technology-based products and solutions.

The AFSMI Difference: Advancing The Needs Of The Service Industry
AFSMI在專業服務產業的地位，相當具有權威性，作為一個中立的第三者，AFSMI絕對有能力將服務產業的龍頭企業集合在一起、記錄最佳的實務方案、制定標準規格、進行研究，以為會員企業降低營運成本。

AFSMI, as an industry association, plays a powerful role. Operating as a neutral third party, AFSMI can convene the biggest players in the industry, document best practices, define standards, and develop shared research that lowers operating costs for our members.

不像其它產業組織，AFSMI不是只有提供所屬會員企業一個溝通連結的機會與平台，我們的宗旨是，緊密地與會員企業站在一起，共同解決產業所面對的挑戰與問題，成為會員企業可以充份信任的營運顧問，並且集結不同領域的專家，為會員企業謀求福祉。

AFSMI, unlike other industry associations, is not satisfied with merely providing networking opportunities for its members. Working closely with our members to tackle the toughest industry issues they face, our goal is to be the trusted advisor to our members, marshalling our broad industry expertise for individual member benefit.