只是今天在上overstock 的網頁去再度確認尺寸時 ,  竟然發現價格掉了250美元 !!!!! 在網路客服問了 一下,  竟然只能退回 一半的差價.......  I bought too early????先記錄 一下 , 到時等到確定的答覆時再來更新網文。

7/3/14   8:40pm Tucson timeJohn: Hi, my name is John. How may I help you?
 Visitor: Hello :  I just placed an order for a sectional about a week ago.  I was checking the webpage to make sure about the dimension and found out the price had dropped 250 dollars.
 John: I'll be happy to check on your order and help you with the price change of the item.
 Visitor:  http://www.overstock.com/Home-Garden/Abbyson-Living-Havana-Premium-Hand-Rubbed-Leather-Sectional-Sofa/8060318/product.html?productQuestionResponse=SUCCESS
 Visitor: My order #136634859.  I haven't receive the sectional yet.

 John: If the price change is within 7 days from the ordered date then it will be issued back to your account as in-store credit.
 John: Let me check on your order and help you with this.
 John: For security purposes, could you please verify your full name and complete billing address along with the email address?
 Visitor: Ava XXXX , XXXX@yahoo.com
 Visitor: 4834 XXXX, Tucson, AZ85712
 John: Perfect! Thank you for confirming, Ava. 

 John: Ava, I see that the order is placed on 06/21/2014 and it is past the timeframe of 7 days so I can issue 50% of the difference value back to your account as in-store credit.

John: Does that work with you?
 Visitor: Only one more day????  I don't know when did overstock.com change the price???  Very possible less than five days.
 Visitor: If I checked the webpage more often, will that make a difference?
 John: Yes, the price changes on real time basis and we cannot assure as to when it changes.
 John: What I'll do is send a message to our Pay Support department to check and help you further in this regard.
 John: You will be contacted regarding this via email within 1-2 business days.
 Visitor: It sounds reasonable.  Thank you.
 John: You're welcome!
 John: Have I answered all your questions? 

 Visitor: Yes.  I will wait for the Pay Support to contact me.  Will they do it through email?
 John: Yes, they will email you with the details.
 Visitor: Thank you, Bye.

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 John has disconnected.

今天剛收到申訴案件的回覆, 已經要退還美金240 元, 不過是store credit,  但是還是非常合理。  目前是第三次跟overstock.com 網購。  第一次買的是感應式垃圾桶,   貨到時已經是瑕疵品 , 不僅是免寄回的運費, 又補寄了個新的。因為當時 還會丟廚餘到垃圾桶裡 一個月內感應蓋又開始時好時壞  又再度免運費寄回  ,並退還全額。  所以購買起來挺放心的。  個人覺得他比 Amazon.com更便宜,  售後客服也很到位,  就是販售的貨品樣數有限。

Hello Ava,

We are contacting you today regarding the price change of item # 15416814.

Thank you for shopping with Overstock.com. I am sorry to hear that the Abbyson Living Havana Premium Hand Rubbed Leather Sectional Sofa went down in price on our website shortly after you purchased it. I appreciate the opportunity to assist you.

An in-store credit, as an exception today, has been placed on your Overstock.com account in the amount of $240.00, as per our Price Change guidelines. This amount reflects the difference between our previous price and the current price on our website for the item in question. This amount will automatically apply to your next order. Any remaining balance will stay on your account as in-store credit that will apply to any future order.

When a customer places an order for a certain item, and the price of that item goes down within 7 days of the purchase, we issue the difference as in-store credit as per our Price Change guidelines. The refunds are not issued back to the credit or debit card. The Price Change credit is not so much a policy, but rather a courtesy and an incentive to shop with us again. Thus the credits are issued as in-store credit that will apply to any future order. As per the terms and conditions that are advertised on our site: Prices and availability of products on the Site are subject to change without notice.

Please forgive any inconvenience. It has been my pleasure to address your issue today, but if you need any additional help, please reply directly to this email and I will be happy to assist you. Have a nice day.

Sincerely,

Fotis S.
Customer Care
Overstock.com