如果硬要做排行榜，最常被中文人口過度使用的英文字，maybe、 will、can，這幾個字一定排得上榜。有些人幾乎每兩句話就插個「maybe」，溝通的力度馬上就削弱了。

怎麼降低這種不確定感？關鍵就在你的開場。用對的開場句，信心自然就展現出來！

(一)吸引注意力：The purpose of this meeting is...

主持業務會議時，聚焦很重要。好的會議開始是開門見山。

(聚焦)〝The purpose of this meeting is to discuss how we can improve product quality…〞

不要用講不重要的話，模糊焦點，那你會馬上失去別人的注意力。

(失焦) "Well, here's the agenda,"

(失焦) "Maybe we should get started."

(二)輕語氣vs.重語氣：I recommend/ In my opinion...

老闆徵詢你的意見，不要支支吾吾，以肯定的英文回覆以〝I recommend...〞或是〝In my opinion...〞會更有力。要用肯定的語氣回答，用〝should〞而不用〝could〞使語氣更強。

(語氣肯定)〝In my opinion, we should consider a new approach."

(模稜兩可) "Maybe we could consider a new approach .〞

(三)堅定立場：I'm positive that...

想聽起來更強勢，那就用〝I'm positive that...〞或是〝I really feel that...〞開場。

(自信)〝I 'm positive that it's the vendor's fault〞

(沒自信)〝Dave in Marketing said it could be the vendor 's fault. I thought he had a good point.〞

(四)萬一離題了...:Let's move on to

會議離題了，怎麼有技巧地回歸主題？或者討論不夠有效率，你可以用強力的開場句找回主控權:

(強)〝Let's move on to the next point.〞

(弱) "Maybe we shall get back to the main point."

也不要用〝Maybe〞或是〝Um.〞開始你的講話。

有時候會議中不得不持否定意見。這時候語氣要堅定，清楚表明你的立場，意見才不會被忽視。

(立場明確)〝I'm afraid I can't agree with this plan〞

(態度軟弱) Well, I'm not sure; It doesn't seem like it will work.〞

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