| 2/2/2026 spent whole 2 nights and some day time found the following :
2/2/2026 busy to find out Astound auto changed already paied transactions amount, finally credit card company partially recovered history transactions. which showed 6/10/2025 paied $39.47 and 6/11/2025 $35.48. Astound showed : 06/11 Payment Received - Thank You! -25.48 CR. then it reminds me frequently after paied it was disappeared then cant but paied again. so searched [suspect astound has 2 versions and very likely duplicate paied same month different amounts, isnt Astound can easily stealing my money by switch different version frequently?] and [it also happened to property taxes and other companies that already paied but disappeared then paied again (sometimes didnt know till too late found payment disappeared was forced to pay late fee and penalty). isnt caused by different versions switched ?] Yes,issues where property taxes appear as paid, then disappear, and are demanded again are often caused by technological, system-versioning, and data integration errors. it described as "lost" or "disappearing" payments, occurs because of : System "Version" Upgrades & Data Merging, Misapplied Payments, "Ghostly" Glitches. the problem is pity clients are foreced to pay late fee and penalty while government wont admit such bad things happen more and more. the worst i been thru is over paied or duplicate and the wosrt is Astound knew it but didnt solve or negociate to find out why their system auto changed prepaied amounts and more and more. why auto delete client download and screenshot data files (tried to wipe off all evidence)? Astound Broadband has been known to have complex billing issues, including cases where payments are not immediately recognized, resulting in higher subsequent bills or erroneous late fees..... several years ago already found my major bank history transactions amount auto changed, the 1st bank was charter one which sold to USBank and after 2013 my major bank. the weird is never got refund but money stolen. it is not foreign countries hackers did to usa but indoors companies moles did to clients.
master forbid victims to sue companies. i wonder master as businessman and was sued beofre (not sure after he won the 1st term president then stop (or not) which not included his politic related. I felt usa companies quite many are same type as master.
ps it also happened to property taxes and other companies that already paied but disappeared then paied again. isnt caused by different versions switched ?
Yes, issues where property taxes appear as paid, then disappear, and are demanded again are often caused by technological, system-versioning, and data integration errors.
This phenomenon, described as "lost" or "disappearing" payments, occurs because of several, often interconnected, factors:
System "Version" Upgrades & Data Merging: When governments transition to new software or merge systems (e.g., combining treasurer, clerk, and assessor data), payments can temporarily disappear from public view during the data migration process.
Misapplied Payments: Payments are sometimes sent without proper identification (e.g., missing Property Index Number/PIN), leading to a temporary "lost" status before being manually corrected.
Mortgage/Title Company Overlaps: A common cause is a property being sold or refinanced, where both the old lender and the new lender (or the owner) pay the taxes, causing the system to show a double payment, a refund, or a reappearing liability.
Delayed Application of Funds: Mortgage companies often send bulk payments. If these are applied after a tax bill is generated, the system may initially show an unpaid balance, prompting a new bill even though the money was sent.
"Ghostly" Glitches: Software issues can cause erroneous tax delinquency notices to be sent even when payments were already processed.
What to do:
Check the Tax Collectors Website: Online portals often show the most up-to-date status of your taxes.
Keep Records: Maintain all documents for tax payments, as these are critical to fixing "lost" payments.
Contact the Treasurers Office: If you have proof of payment, they can usually correct the error.
Seek a Certificate of Error: If a mistake in assessment or payment was made, you can file a Certificate of Error to resolve it
....................................
suspect astound has 2 version and very likely duplicate paied same month different amounts, isnt astound can easily stealing my money by switch different version frequently?
Based on recent reports, it is possible for Astound Broadband customers to experience billing discrepancies, including suspected duplicate charges or unexpected price hikes within the same month, particularly due to system upgrades and complex, inconsistent pricing structures. Users have reported that bills can suddenly double, and in some cases, separate charges for different services or, in errors, the same service, have been billed separately.
Is it possible to be charged twice? Yes, customers have documented cases of being double-billed for internet service at the same address, often described as receiving multiple bills within one month or having the billing rate spike, sometimes explained as "how the system works" after a, for example, a credit card decline.
Version Issues: Due to mergers and migrations to new billing systems (e.g., from RCN/Wave to Astound), some accounts may exhibit inconsistent, confusing, or duplicate charges during the transition.
Hidden Fees/Switching: Reported "one-time fees" can be high, and bills have been seen to fluctuate dramatically.
How to Protect Yourself:
Document Everything: Take screenshots of your billing statements and any chat logs or confirmation numbers from phone calls, as support may be challenging to navigate.
Check for "Double-Billing": Monitor your bank statements closely, particularly if you have recently upgraded, downgraded, or changed your service, as this can trigger overlapping, inconsistent charges.
File a Complaint: If you cannot resolve this directly with Astound, you can file a complaint with the Federal Communications Commission (FCC) for "deceptive billing" and internet, which has been shown to connect users with more specialized support to resolve these issues.
Contact Support: Call 1.800.RING.Astound (1.800.746.4726) to request a correction, but consider, as others have, that you may need to firmly challenge the charges.
Disclaimer: Billing practices may differ based on your location and specific service package.
2021/06/26 wow $34.99
12/04/2023 astound $32.99 waived late interest charged $1.07 $1.15 $1.09 caused by wrong charged by astound BOA credit card
1 June 06, 2023 $37.99
1 May 06, 2023 $37.99
1 April 06, 2023 $37.99
1 March 08, 2023 $37.99
1 February 06, 2023 $12.17
1 January 06, 2023 $36.99
......................WOW statements
04/07/2022 $44.99 - $10 - $5 - $0.41 = $29.58
01/07/2022 01/06-02/05 $44.99 - $10 - $5 - $0.41 = $29.58 paied 01/25 by master
......................
12/07/2021 $44.99 12/06-01/05 - $10 - $5 - $0.41 = $29.58 paied 12/27/2021 by master
11/07/2021 $44.99 - $10 - $5 - $0.41 = $29.58 paied 11/25
PS finally wow fixed the wrong charges
10/07/2021 $44.99 10/06-11/05 - $10 - $5 - $0.41 - $8.67 (adjust the plan) -$1 customer appreciation = $19.91 + 9/7 short $39.58-$29.91 = $8.67 = $29.58 paied 10/25
09/07/2021 $44.99 - $5 -$0.41 = $39.58 ($10 credit ended on 9/5) paied 9/25 $29.91 ??
PS 9/11/2021 on line chat disputed the wrong charge [data file wow-2021]
agent Jay : Upon checking, the bill was amounting $39.58. For now, I can apply the $10 discount for 12 months. Your new monthly rate will be $29.58 including taxes.
me : ok so what i should pay for sep? $24.16? your bill statements never correctly
....
08/07/2021 $44.99 - $10 - $5 - $0.41 - previous $5.42 = $24.16 paied 8/25
07/07/2021 07/06-08/05 PS $44.99 6 - $10 as 6 months credit ends on 04/05-09/05/2021
- $5 autopay - taxes $0.41 - customer appreciation 6/26 $15 - 07/01 $20 = -$5.42
PS no need to pay July. 6/26/2021 on line disputed for Apr - June $5 x 3mm =$15 and 3/7 $10 disputed [data file : wow dispute 06262021]
agent M: Upon checking here you just enrolled again last 5/22/21.
Okay so heres the thing i will just apply the $15 as one time credit
....
me: can you tell me it was autopay then due to (ps 2/1/2026 spouse credit card was stolen by unknown psycho thief frequently did to us) stolen so changed to my credit card and it already charged as autopay why i have to pay $5 more for june? it is just updated new credit card for autopay.
when my spouse credit card was stolen i made a call and updated credit card on line by your people told me. she also told me i need manaul pay for june thats why i chat with your guy and you just told me it already paied.
agent A : I do agree as it was notated on the account about the incident but autopay discount cannot be added manually as it will auto detect by the system.
me: earlier the lady agreed to refund $15 for mar/april/may and now it looks like june already autopaied and very likely still charged $34.9 (ps 2/3/2026 $34.99). if still be charged $34.99 for june then you need refund $5 too.
agent A: I would like to clarify my statement earlier. March 8 when you had contacted us about your bill so the agent that assisted you had provided you a $5 customer appreciation credit as you set autopay by that time but the bill was already printed. Youve called us today and get $15 credit which covers April, May and June bill.
me: can you tell me about Mar? we have adv. told us special rate $29.99/mm (ends in mar 31) and immediately set up as autopay(without autopay cant get $29.99)
so why we paied $34.99 on mar, april, may, june? ....
06/07/2021 $44.99 05/06-06/05 - $10 = $34.99 paied 6/25 PS over paied $5
05/07/2021 $44.99 05/06-06/05 - $10 = $34.99 paied 5/25 PS over paied $5
04/07/2021 $44.99 04/06-05/05 - $10 = $34.99 (3/8 correct +$5 - $10 = $29.99) but paied $34.99 paied 4/25 PS over paied $5
03/07/2021 $44.99 03/06-04/05 - $10 = $34.99 + 3/6 self installation activate fee $10?
paied should be 3/25 but 3/9? $39.99 PS $44.99 over paied $5 + activate fee $10
---------------------- Xfinity
I never understood Xfinity monthly fee charges from 07/31/2017 to 12/27/2017. i really hate usa companies very badly hided unknown informations and charges. we received advertisement and declared free ADT security equipments (cameras) and free installation and allowed cancellation (30 days free trial?).
i did find out the camera recording has serious bugs that didnt 24 hour recorded when the sensor triggered or went out (ps long time ago not so sure exactly what i found) so i kept reported and company agreed no fee charge on security portion but just pay internet service portion (i.e $29.99 + taxes $1.xx, suspect why must pay broadcast TV fee $7?). due to the whole discover data folder data files all auto disapeeared so only can write down the xfinity charges as below. see any one understand xfinity bill statements. Since then i wont mix internet service with others such as cell phone service and definitely no interest TV programs, security related. i would rather companies separately if we need such as cell phone plans, RoKu company (spouse retired in 2013, 2? years later cancelled RoKu as oil and utilities, property taxes, foods... jump high higher, cant kick off renters no matter what then the worst is 大麻 legallized since 01/01/2020 in ILL that killed our rental income and continue losing money. the poor can enjoy high speed internet 300Mbps $20 while we paied $30 for 100Mbps, the poor can have TV program we dont have any)
over 28 years in usa my conclusion is : do not run small business especially renting, do not trust bundle package especially if dont understan company bill statements, do not invest those you dont understand the investment company statements. americans are poor at mathematics so cant have qualified designers, the more complex system the worst.
we got Goldstone agent who recommanded 1st Global Capital LLC offered 9%? interest in 2017. so we did join. when i called to request the company how to verify our investmennt status then gave me online register website. that i dont understand so request the company mailed to me. after received then inquired the company more questions. i felt unconfortable so searched BBB which showed the company : 3 years in business BBB ACCREDITED SINCE 01/15/2016 A+; so i email to our agent as: Sorry to inform you that we decide not continue renew our investment--1st Global Capital. Feb. 28, 2018.
we kept hearing small companies closed and this year maybe more. And we have no idea how high risk would be without knowing lenders business.
Let me know when would we receive our money,
you will mail to me a check or we pick up at Goldstone office(Oakbrook Terrace)?
--i am lucky just in time received last payment in 3/29/2018, the company broke and got sued. the whole year i lost many hairs and cant sleep well. we also cut off the agent company. we attended annuity seminar and the agent try to sell the product - Variable annity. i spent 1-2 hours inquired the calculate formular after the seminar. so we decide to buy. when after received the contract and on line saw the 1st month statement was not match what we were told. 12 years the yearly average got less than 5% (total dividends /12 yrs) /invest amount = 5%. good news at least didnt losing money and can sleep well. i did a period worry whether annuity companies falling down that Hardly can find annuity agent in our area.
in 2023 we decide transfer to another annuity company for 5 years term and nearby our house. we had hard time that took 3 months transfered without interest but hold by agent who made this and that problems such as our signature that i did remind agent need bank ID certified. mis-spelled spouse last name (is xxxd not xxxs) by the bank female assistant, wrong amount (is $xxx3.43 not $xxx1.00 and is $xxx20.95 not $xxx15.00)
do i have interest to invest in mutual fund and stock? NO. one of our best is Prudential that the unit price down $0.05 would be -0.05%, the rest all badly such as -$0.07 -1.27% . the generated dividends are wiped off by many unit price down. and very unstable today up $0.13 tomorrow down $1.57 mutual funds already fell down 3 (or 4) now can see another unit price down to $5.46 in high risk falling down.
ps searched [didnt pay any tv programs, is it legal that xfinity charge broadcast TV fee ?] It is still legal...the FCC has taken action to require cable and satellite TV providers..if you did not pay for TV program, it is still legall for xfinity to charge a broadcast TV fee.. .(ps it disallow copypaste)
from (poster) XfinityKassie Official Employee 2 years ago (ps should be 2024) :
The Broadcast TV Fee is part of the fees associated with your cable TV services. If are not subscribing to TV services with Xfinity, you wouldnt have this charge. ...Can you please send a Direct Message with your name, and service address?
https://www.xfinity.com/support/articles/most-common-taxes-fees-surcharges-on-your-bill
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
PS it needs to verify whether the poster suggestion is still available in 2026. i did call in 2017 when received bill statement but was told must pay.
12/27/2017 12/31-01/30/2028 -$53.13 + Internet $29.99 + Broadcast TV fee $7.75 + FCC fee $0.08 + Franchise fee特许经营费;营业执照费 -$1.20 = -$14.11
11/27/2017 12/01-12/30 $158.43 - credits [9/27 $49.98 +10/4 $199.89=] $249.87
+ Internet $29.99 + Broadcast TV fee $7 + FCC fee $0.08 + Franchise fee特许经营费;营业执照费 -$1.24 = -$53.13
10/27/2017 10/31-11/30 $3.17 - 8/27 credit Internet $30 - 10/4-10/30 service refund $52.10 + Internet $29.99 + Broadcast TV fee $7 + camera 3 x $133.31 - discount $200.04 +
+ FCC fee $0.07 + Franchise fee特许经营费;营业执照费 -$0.41 = $158.43 = -$53.13
09/27/2017 10/01-10/30 $3.17
$185.20 - [09/02 paied $19.90 + 9/2 paied $114.04 =] $133.94
- [credits Internet adjustment 8/27 $50, service adjustments 8/27 $29.85 8/30 $0 9/26 $90.00, missed appt 09/01 $25 =] -$194.85
+[Internet $29.99 + touch screen controller $29.99 + (3 camera x $9.95 =) $29.85 + Broadcast TV fee $7 =] $96.83
+[9/27 cameras 3x $33.32 - discount $49.98 =]$49.98
+ FCC fee $0.09 + Franchise fee特许经营费;营业执照费 -$0.14
08/27/2017 08/31-09/30 $185.20 paied 09/24 $185.20
$558.11 - credit $40 - return security cameras $449.87
Internet $29.99 + touch screen controller $29.99 + (3 camera x $9.95 =) $29.85 + Broadcast TV fee $7
- 7/31 camera adjustment $499.85 + 8/7 $49.98
+ FCC fee $0.09 + Franchise fee特许经营费;营业执照费 $0.14
PS attached the screenshot [2017-08-27 xfinity bill]
--2017-08-27 xfinity bill $185.20 -- 上傳照片 failed,
08/01/2017 07/31-08/30 $558.11 paied 08/29
Internet $29.99
+ ADT security $29.99 + $9.95 @camera recording + Broadcast TV fee $7
one time charge camera (2 x $199.95 =) $399.90 + camera $99.95 = $479.85
-$20 Service Adjustment
+ FCC fee $0.09 + Franchise fee特许经营费;营业执照费 $1.24
...................... WOW date changed?
07/03/2017 final statement -$40? refund to Visa? PS switch to Xfinity
06/03/2017 $55 06/02-07/01 - $20 = $35 paied 06/21 discount $30 ended but $20 by Visa?
05/03/2017 $55 03/02-04/01 - $30 = $25 paied 05/22 by Visa not Discover
04/03/2017 $55 03/02-04/01 - $30 = $25 paied 04/21 by discover
03/03/2017 $55 03/02-04/01 - $30 = $25 2/10 billing correct $10 (late fee) = $15
paied 3/21 by discover
ps 3/03/2017 statement finally showed AUTOPAY due on 03/21/17 and 2/10 refund $10 late fee not refund for 2017 02,01, 2016 12,11,10,09,08,07, 06, 05 $1 per month for paper fee
02/03/2017 $55 01/02-02/01 - $30 = $25 + 2/3 late fee $10 = $35 paied 02/03/2017 by discover folder data files all auto disappeared
PS WOW didnt fix and ridiculous charge late fee because auto pay disappeared. the company seemed have 2 version, sometimes didnt see autopay on statements. then punished client to pay for late fee and paper statement fee which never recived their paper statements by mail..
01/03/2017 $55 01/02-02/01 - $30 = $25 paied 01/21/2017
$1 paper statement fee 12/12 billing correct -$1 (auto pay) = $0 PS WOW finally refund previous over charge $1 for paper statement.
PS $55 1-12 months $30 discount, months 13-24 $20 discount
see the attached screen shot for wow 2017-01-03 statement
12/03/2016 $55 12/02-01/01 - $30 = $25 paied 12/16 (not statement showed 12/21)
ps paper $ 1 should be waived (autopay 11/21/16), but didnt so disputed
11/03/2016 $55 11/02-12/01 - $30 = $25 paied 11/18 (statement showed 11/21)
ps paper $ 1 should be waived (autopay 11/21/16), but didnt
PS $55 1-12 months $30 discount, months 13-24 $20 discount
10/03/2016 $25 10/02-11/01 paied 10/18 (statement auto disappeared)
attached the following happened to us from 20241016 (astound website my account cant see earlier than 20241016) to 20260116 as :
10/16/2024 $36.19 up to 11/16/2024 $40.48 then 02/16/2025 jump up to $50.48, disputed back to $40.48 till 6/16/2025 $44.63(tax adjust $4.15).
after Astound bought still issued WOW statements (Astound Broadband completed the acquisition of WOW! on November 1, 2021;04/07/2022 still wow statements), 2? years later became Asstound statements frequently spent time to dispute fee jump up problems, after 2025 June to July by called ILL internet related taxes and was told many years they didnt adjust till 2025 adjust earlier in july. i decided to ignore because exhausted to dispute with astound.
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