Where were the packages? An inner-city church was having problems receiving deliveries. Although its office staff requested that online orders be dropped off inside the building, the goods were regularly left outside on the street, and some items were never received.

Church workers were understandably vexed, but instead of griping on the company’s customer service hotline, the church’s employees created a snack station inside the building and invited the delivery people to stop in for food and water. Before long, packages began to show up at the right place at the right time, and the church was able to “deliver” a message to the couriers: We care about you as people, not just service providers.

Often, we can change distressing situations through kindness. Although our natural response might be to find fault and hold on to anger, the apostle Paul challenges us to let God’s goodness radiate through us, even when we feel it’s undeserved. Through the Holy Spirit’s power and with His wisdom, we can show kindness by being hospitable, thoughtful, and helpful (Romans 12:13-14). Even if this seems ineffective, we know it pleases God because the Bible encourages us, “If it is possible, as far as it depends on you, live at peace with everyone” (v. 18).