Time

Activity

Room Assignment

Topic

Speakers

0800-0900

Registration

Registration

Booth

0900-

1030

Opening Remarks

Ballroom

OPENING REMARKS

Welcome remarks, acknowledgement of sponsors and partners

·     Ashok Nath, Chairman, OIC EVENTS

Plenary I

Ballroom

Does Accreditation Result in a Safer Organization?

§ Dr. Paul vanOstenberg, Executive Director of Standards Development and Interpretation, Joint Commission International, USA

Plenary II

Ballroom

How to build brand loyalty: Managing the Relationship with our Customers

§ Raffaella Molteni, Senior Director for Operations, Johns Hopkins Medicine International, USA 

1030-

1100

Networking Break

Expo Area

SPECIAL INTEREST SESSION A

1100-

1230

Special Interest Session A1

TBA

Meeting the Challenges of Medicine through Innovative Practice - 3 essential steps for every healthcare department

§ Prof Tan Ser Kiat, Group Chief Executive Officer, Singapore Health Services, Singapore

Special Interest Session A2

TBA

Use of Dashboard Information in Hong Kong Hospitals -- the Ultimate Application of Real-Time Data for Front Line Staff

§ WH Seto, Chief of Service, Dept of Microbiology, Queen Mary Hospital, Hong Kong

Special Interest Session A3

TBA

How to implement the international patient safety goals

§ Moderator: TBA

§ Liz Von Kessler, Director Clinical Product Development, Johns Hopkins Medicine International, USA

§ Emilio Williams, Consultant, Johns Hopkins Medicine International, USA

Special Interest Session A4

TBA

An advanced course in customer service: Getting to know your patients, developing a patient centric service and more.

§ Prof. Rene Domingo, Professor, Asian Institute of Management, Philippines

Special Interest Session A5

TBA

Medical Equipment Maintenance Support - a new  strategy of Outsource Operate and Transfer ( OOT )

§ John Robson, Director of Biomedical Engineering, Flinders Medical Centre & Flinders University of South Australia, Australia

Special Interest Session A6

TBA

Leadership and the Human side of Enterprise: 10 tried and proven steps to improving your leadership skills

§ Dr. Bob Beaudoin, Professor, University of Connecticut, USA

Special Interest Session A7

TBA

The need, the value and the basics of preparing and executing a hospital PR plan

§      Christine Liwanag, Novartis, Philippines

Special Interest Session A8

TBA

Understanding your hospital department’s financial results – for non-financial managers

§ Prof. Norman Moore, Professor, University of Connecticut, USA

1230-

1400

LUNCH

Grand Ballroom

SPECIAL INTEREST SESSION B

1400-1530

Special Interest Sessions B1

TBA

Forces defining healthcare and the changing role of healthcare professional

§ Vishal Bali, CEO, Wockhardt Hospitals Group, India

Special Interest Session B2

TBA

Restructuring Hospitals a strategy to improve clinical and cost efficiency- Experience from Norway

§ Dr. Vinod Mishra, Special Advisor, Rikshospitalet University Hospital, Norway

Special Interest Session B3

TBA

Two views on safety and Prevention

a. One more time: How to manage and reduce sentinel events

b. A step by step guide

to create a culture of

safety in your hospital

§ Moderator: TBA

§ Ameurfina Curioso Silo, Quality Professional/ Nurse/ Clinical Researcher/Educator, King Khaled Eye Specialist Hospital, Saudi Arabia

§ Dr. Chan-Liao Mingi, Executive Consultant, Jen-Ai Hospital, Taiwan

Special Interest Session B4

TBA

Customer Service: Lessons from the hospitality Industry

§ Moderator: TBA

§ Raffaella Molteni, Senior Director for Operations, Johns Hopkins Medicine International, USA

§ Emilio Williams, Consultant, Johns Hopkins Medicine International, USA

Special Interest Session B5