危機處理6大心法
天有不測風雲，在瞬息變萬變的商場更是危機四伏。一旦發生職場危機，首要之務就是正視問題，切忌鴕鳥心態。要培養職場應變力，就快跟著本期「職場生存術」來一探危機處理的奧妙吧！
Managing Your Way through a Crisis
Crises come in all shapes and sizes, ranging from the slightly chaotic to potentially catastrophic. No matter the degree of their intensity, however, these critical periods are all unwanted, troublesome and difficult to handle. Everyone needs help and advice during such turmoil. Here are some tips to be aware of in the event of a crisis.

Have a Game Plan Already in Place
Prepare a response strategy in advance, because you certainly won’t have time to do so in the midst of an emergency. This includes delegating responsibility, and making it clear who is responsible for talking to the media, who is part of your crisis management team and what their specific duties are.

HDon’t Pretend the Problem Will Simply Go Away
While it’s tempting to flee from the trouble and hope it runs its course quickly, this approach will likely make matters worse. Instead, it’s best to face the problem head-on. In addition, don’t hide from the media or give them “no comment” all the time; tell them you are aware of the problem and are doing everything you can to fix it.

Get Expert Help if You Need It
Sometimes, an emergency is just too big for you to tackle by yourself. Seek out professionals who can help you manage the crisis, yet still protect your confidentiality.

危機處理6大心法
危機會以各種樣貌與大小出現，範圍從些微的混亂到可能導致災難性後果的都有。然而，不論危機嚴重程度的高低，沒人想要這種麻煩又難處理的危急時刻。每個人在這樣的混亂中都需要幫助與忠告。遇到危機事件，可注意以下這幾個訣竅。

將作戰計畫準備就緒
事先備妥應對策略，因為緊急狀況一旦發生，你一定不會有時間這麼做。策略內容包括指派職責，並明確指定負責對媒體發言的人、危機處理小組的成員及其各自的特定職責。

不要假裝問題會就這樣消失
儘管逃避麻煩並期盼問題很快結束等念頭很吸引人，這種做法卻可能讓情況更糟。相反地，正視問題才是最好的做法。此外，不要躲避媒體或一再表示「不予置評」；向媒體表明你了解問題，且正竭盡全力在解決當中。

若有需要就找專家幫忙
有時，緊急狀況可能超出你一己所能。找出能夠協助你處理危機的專家，但仍要保護自己的機密。