SERVICE/CUSTOMER SERVICE

1.         "Know how to serve in terms of the customer. They don't care what your situation is -- they only care about their situation, their problem. Are you serving them in terms of them or you?" -- Jeffrey Gitomer

2.         "Your customer is anyone who depends on you, or who you depend on for success." -- Brian Tracy

3.         "The only certain means is to render more and better service than is expected of you, no matter what your task may be." -- Og Mandino

4.         "Make your career a life of service to others and all the good things you desire will come to you." -- Tom Hopkins

CHARACTER

1.         What is the test of human character? It is probably this: that man will know how to be patient in the midst of hard circumstance, and can continue to be personally effective while living through whatever discouragements beset him and his companions. Samuel Lyman Atwood Marshall (1900-1977)Military historian

2.         The knock at the door tells the character of the visitor! T. K. V. Desikachar Yoga scholar and instructor