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Dear colleagues,

In this edition we have prepared the following updates for you:

1. Outlook 2010 Pilot - Comments from the IT Account Manager

2. MSN Implementation Update

3. How is the new HP service desk performing so far?

4. Service Desk Performance Overview for August, 2013

5. Do you know how to save and retrieve MSN conversations?

An on-line copy is available at:

Enjoy reading it.

With regards,