• A customer service classic that will grab your heart and not let go!
• Your competitive edge is how your customers are treated. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book.

Get creative about customer service! An unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. More than 5 million people have been touched by this story. Has it touched yours?

Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd.

Best-selling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization.

“Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book... and then some.”
— Mac Anderson , Founder Simple Truths

We invite you to preview this Bookhttp://www.simpletruths.com/flash_files/ibSTSR/ibSTSR.html, and view the short DVD movie http://www.simpletruths.tv/store/movies.php?movie=STSRincluded with it.

To make each book special, we focused on three things: Great content, Great graphics, Great packaging to create a "wow effect"

We also chose not to offer our books in any bookstores or any retail outlets, to make it even more special as a gift.