值得看......一篇好文章                                                                     
                                                  
                                                                            
十年前，我帶年僅三歲多的兒子到美國旅行，寄宿親戚家。親戚拿個全新的兒        童汽車安全座椅給我，說：「這裡規定兒童一定要坐汽車安全座椅，這個給你         用，因為是借來的，請儘量不要弄髒，我還要還人。」

                                                                            
兩週後，我不再開車，他拿著半新不舊的安全座椅到量販店辦退貨。店員一 聲不吭，錢全數奉還。親戚得意地對我說：「美國的商店，兩週內都可憑發票退貨，所以我們常來這裡『借』東西。                                   

有些大陸人甚至連電視都『借』哩！你說，美國人笨不笨？無條件退貨的漏洞        這麼大，他們竟然都不知道！」                                                                            

隔年，我到日本，在當地做事的台灣朋友招待我，出入都開車。我問：「東京地狹人稠，不是很難停車嗎？」「沒那麼嚴重啦！政府規定要有停車位才准買車，所以車子並不像你想的那麼多。」他說。                        
                                                                            
                                                                            
「哇！那你有停車位嘍？一定貴得嚇死人對不對？」                      
                                                                            
                                                                            
「你怎麼跟日本人一樣笨！先租個停車位，等車子掛牌後，再把停車位退掉，不就解決了？」                                                  
                                                                            
幾天後，換成日本朋友招待我，待遇淪為兩條腿加地鐵。                  
                                                                            
                                                                           
他客氣地說：「東京養車容易，養停車位難。所以只好委屈你擠地鐵了。」  
                                                                            
                                                                           
我馬上向他傳授「破解之道」。                                                                            
                                                                            
沒想到他沒有「悟道」的狂喜，只淡然說：「真要鑽漏洞，其實到處都是，比如家母住在鄉下，我把戶籍遷過去再買車就可以了。但是，我實際上就住東京，沒停車位卻買車，左鄰右舍會怎麼看我？開車上班，我怎麼面對同 事、司及正派的人不會這樣做。」                                          
                                                                            
                                                                           
美國商店無條件退貨的機制與日本到處漏洞的法規，都建立在「信任」的基上，當「信任」瓦解，社會也會崩潰。也因此，他們可以容忍政客做錯事不容許政客說謊。                                                    
                                                                            
                                                                           
台灣呢？                                                            
                                                                            
                                                                           
我們則是「假到真時真亦假」，每個人都虛虛實實，整個社會是在「懷疑」        基礎上運作。但即使已是防弊重於興利，結果還是「敢的拿去」。          
                                                                            
                                                                           
中國「信託」的「信用」卡，遭「卡神」套利百餘萬元，社會卻站到「卡神」那一邊。「信託」與「信用」，難道是反諷？想法思維影響行為，而個人又可擴及影響企業服務、社會運作。                                
                                                                            
記得去羅馬搭乘地鐵時，發現有售票機卻沒有驗票機。當場起了疑惑，到底要如何確認乘客有沒有買票？那這樣地鐵不就鐵定虧錢嘛？這是我們的習慣想法，總是想要替自以為的小聰明或貪小便宜尋求應對之道。對於義大利人而，我們會問這種問題才奇怪。搭車為啥不買票？乘車怎麼可以不買票呢？

兩方想法當下有了差異。                                                
                                                                           
如果你真想知道是不是可以不要買票搭車？可以，的確可以入站搭車，但是你要確保不會被富有正義感又雞婆的義大利人發現，因為他八成會去舉發你。到 時候罰款可就是車價的數倍，而且丟臉還丟到國外去，真是賠了夫人又折兵。                                                                            

建立信任，不容易，卻很重要！

                                                                           
"人而無信，不之[知]其可也"不知在當今"唯利是圖"之社會中是蠻諷刺的   
 事！當彼此信任度越高，管理就越少路.走對了.就不怕遙遠         在紐約.有一次參觀有名的「大都會博物館」。                           
                                                                            
付了錢，櫃檯給我們一個約10圓台幣大小的金屬片門票， 有兩條夾子。方便我們別在衣領上。 

友人告訴我參觀中途可以隨時出來，如果還要再進去，門票就不用繳回，可以憑原本的門票再進入。                                            
                                                                            
                                                                           
確定不再進去參觀，就把門票丟入門口的壓克力玻璃櫃中。                                  
                                                                            
                                                                           
我問：「門票的形式、顏色有每天換嗎？」

 朋友回答：「沒有」

「那會不會有人把門票帶回家，過幾天再來呢？                          
                                                                            
或是10人進去只買5張門票，其中一人再把門票帶出來給其他人？」                                  
                                                                           
朋友大笑：「只有台灣人會這麼想！美國人想法單純多了，進去就是要買門票，不再進去，就繳回門票。 

 基本上美國人相信大家都是守法的好人， 所以門口工作人員很少。」                                                                            
                                                                            
                                                                            
剎那間讓我覺得很慚愧，我們的防弊多於興利的觀念，鑽漏洞的念頭竟是文化的一部份。                                      
                                                                            
                                                                           
最近幫台積電上課，發現台積電的餐廳跟科學園區的其他廠商一樣，採用外包模式,一樣乾淨整潔明亮。                                     
                                                                            
                                                                           
所不同的是餐廳沒有人幫你打菜，吃什麼一切自己來，發水果的地方貼了一張紙條----                                        
                                                                            
每人限拿一袋(洗好切好的)。                                          
                                                                            
                                                                           
連入口處也很少有人在管，進餐廳自己用識別證刷卡，月底自動從薪水中扣除。                                              
                                                                            
                                                                            
                                                                            
                                                                            
一位台積電副理告訴我：                                              
有一位員工被抓到吃飯沒刷卡，第一次警告，第二次就開除了。                                        
                                                                            
                                                                           
我發現.當彼此信任度越高，管理就越少，彼此方便，成本自然下降，工作也越愉快。                              
                                                                            
                                                                            
相反的彼此猜忌.防範、圍堵、監督。                                   
                                                                           
不但降低生產力，工作也被動，不愉快。                                
                                                                            
                                                                           
各位親愛的夥伴.您是否也發現. 當您和週遭朋友.同事.處於信任的環境中.做起事情來都非常的有效率.而且默契十足.但是.處於猜忌和不諒解的情形下.任何事物都進展的很不順利.....                                       
                                                                           
您了解了這道理.從現在開始.                                          
                                                                            
就將心胸打開.用開放的心情.                                          
                                                                           
信任的態度.來對待每一位夥伴.                                        
                                                                           
或許剛開始.會發現.吃了很多虧.                                      

大家都還是防來防去.....                                             
                                                                           
那是因為您的夥伴還不習慣您的處世態度記得. 堅持.....對的事情就要堅持.堅持才能天長地久 . 路.走對了.就不怕遙遠                                                
                                                                           
人生不是得到，就是學到