Paul,
I like a lot your 人肉三明治 article. It is true for out sourcing business too. Striving to find a way to satisfy customers and your team is an art but challenging. I think communication builds coordination which in turn builds cooperation. Once becoming part of a cooperative and understanding team with mutual trust, the人肉三明治are 80% there.
Thank you for sharing your experience and knowledge.
Regards,
Jerry (Kuo Hao)
Email:jkuo100@gmail.com