Hello,
 
I'm sorry your shipment was lost in transit. 

I've placed a new order that's listed below. 

We'll ship it to the following address as soon as possible. 
 
CAMILLA CHIA-MEI WU
Holiday Inn Lax
9901 La Cienega Boulevard, Los Angeles CA
Los Angeles, CA 90045
United States
 
I've also upgraded the shipping method to One-Day Shipping at no additional charge.
 
Order Number:103-0925281-3398618 
Estimated Delivery Date: March 12, 2010 
 
There's no charge for this replacement order. 

In case, if the original order does show up, you can refuse the unopened package or use our Online Returns Center to return the extra order:

 
We look forward to your next visit.
 
Did I solve your problem?
 
If yes, please click here:

If no, please click here:

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"Hi!"

"Yes? Oh... Hi... May I help you?"

"I hope that I am lucky this time. 

I wrote a letter to Amazon.

They said that they lost my books and they just placed a replacement order for me. 

Have you received my parcel?"

"Your last name, please."

"WU, W-U"

"W--U--"

"Yes."

"Oh... Right. The box. Let me check it for you. Wait a second, please."

"Thank you."

"Hmm... Camilla Chia-Mei Wu... right?"

"That would be me. Great. Finally."

"Now you have two boxes. They came in on March 12. 

Oh. This one is marked with CALTRAC, 

which means that you will get this package for sure."

"Exactly as they have promised! Very impressive!"

"Would you please sign here. Your printed name and signature."

"Sure. Thank you, Eric."

"No problem!"

"Good night."

"Good night!"

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March 14, 2010
Hi,
Thank you for your help. I do appreciate it a lot. 
Your customer service is very professional and efficient, 
which has impressed me very favorably.  
This is my first time to order books from Amazon. 
Your sincerity and explicitness of handling the problem has won my trust as well as my friends' 
and proved that Amazon has the great team to offer the best service to its customers. 
Thank you very much!
Best wishes for you.
Camilla Chia-Mei Wu