Recently, some customers gave feedbacks that they failed to update Xtool X100 Pro2 auto key programmer. Here have collected the common update error and offered the corresponding solution.

Problem 1: I install the x100 pro2 upgrade tool from xtooltech.com, but it cannot identify the device. The error message is “unknown (error: 9)”. I change another computer to install, but also fails.

Problem 2: When I input the S/N and password from the Certificate of Quality paper, it prompts “login failed”.

Problem 3: After I update x100 pro 2upgrade tool, my device cannot use, it appears white screen with only red bar at the top of the screen. I check the main menu, everything is ok, but when connecting it to the car, it cannot do anything.

Problem 4: I had updated the software from V3.0 to V4.0. When I connected it to the car, it showed “Loading”, but then the screen turned blank and couldn’t work (IMMO, OBD2, Dash Board, Eeprom etc).

Problem 5: It prompts an error message “Result is null or empty” when update x100 pro2.

Problem 6: When I update x100 pro2, it prompts “Could not complete your request because it is not the right kind of document” and “SD card invalid. Case: file or folder’s name has invalid character, or file read only. Backup files then format SD card! The path is not of a legal form.”

The possible causes for the errors above including:

1.You use an incorrect upgrade tool

2.The serial number begins with PRO, but the letter “O” you input is number “0”

The solution:

1.If you cannot update via USB cable, change to SD connection.

You should format the TF card before re-upgrading. Remove the SD card from x100 pro2 key programmer, and insert into card reader, then connect to computer.

2.Use the correct upgrade tool

The step-by-step guide to update x100 pro2 key programmer:

Step 1: Visit the official website http://www.xtooltech.com

Step 2: Select Supports-> Download Upgrade tool-> X100 Pro2

It will start to download TP200Installer automatically

Step 3: Extract the installation package into an upgrade tool

Step 4: Connect X100 PRO2 to Windows computer with Type-c cable;

Note: If the USB device cannot be recognized. Please solve it by the following method:

1.Insert the TYPE-C connector halfway to make the screen light up

2. Then insert all of the TYPE-C connector to identify the USB device

Step 5: Open the upgrade tool

Input the Product SN and Password and click login

(Get the Serial number and activation code from Certificate of Quality paper)

Note: The serial number begins with the three letters- PRO

Step 6: Select all upgrade options and the language you desire

Click on “Upgrade”

When the upgrade process is completed, it will prompt “success”

Xtool X100 Pro2 update video:https://youtu.be/GE8cBaaXm_g

Tech support by:
http://blog.obdiitool.co.uk/xtool-x100-pro2-update-error-solution/