Successful people do not listen to the voice of middle managers.
How to(do) top executives get convinced of TQC? There are very few top executives that get started by the recommendation of the middle manager, but by the recommendation of his friends, top executives of another company. In this case, you must patiently wait.-Noriaki Kano.

成功的人都不願聽中階經理的聲音…那麼高階主管如何認同全面品質管理。很少有高階主管是聽中階管理的建議而採取行動，而是聽他的朋友或其他公司的高階主管的建議。在這樣情況下，你必須耐心地等。-狩野紀昭(日本品質管理專家)

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